Our return policy allows you to exchange a product if it does not match the description or if the product's quality is compromised. You can make a return within 7 days in these cases.

For returns, a nominal fee of 18 AED will be applied to cover the processing and handling costs.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.




Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, don't hesitate to get in touch with us at aquashoppingofficial@gmail.com


Shipping information

Please note that during busy periods shipping times may be affected and you may have to check with your preferred courier as to their deadlines.
We offer tracked delivery
All orders are shipped directly from our warehouse within 24-48 hours of the order being placed.

Late or lost orders

When placing your order please make sure that you specify the correct delivery address as Kitchen Tools takes no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with a neighbor or an outbuilding.

Returns

We offer a 30-day exchange or refund guarantee. This 30-day window begins after an order has arrived with the customer.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. For returns, a nominal fee of 18 AED will be applied to cover the processing and handling costs. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

Orders sent back to the warehouse after the 14-day exchange or refund window has passed will be returned to the customer.

How do I request an exchange or refund?

Please check our Refund Policy and follow the instructions
To qualify for a refund or exchange:

Items must be unworn (apart from trying on).
All tags and packaging must be included.
Items that do not meet these requirements are not eligible.

Exchange Policy

You may exchange your purchase within 30 days of the items arriving. Please note all items must be unworn with original packaging to receive an exchange.

We will send the first exchange from our warehouse for free. For any subsequent exchanges, we will ask you to pay the cost of delivery.

Refund Policy

Our refund policy states that we will issue a refund only when our product is returned in its original packaging.

We will refund your order to the original payment method once it has been processed at the warehouse.

Please be aware this can take 7-14 days after the order arrives. You will be notified once a refund has been made.
We are unable to refund purchases to a different payment method than the one used to purchase the items.
Additional costs

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

Faulty items

In the event you have received a faulty item, please contact us on aquashoppingofficial@gmail.com within 30 days of the item(s) arriving. Please include the following information:

Your order number
Which item is damaged
A description of the problem
Photographic evidence